Sharp Retriever

Privacy Policy

Effective date: August 28, 2026

1. Who we are

Sharp Retriever ("we," "us") is a sports analytics service operated from Colorado, United States by Gold Crest MFH Holdings LLC. This policy explains what personal information we collect, why, who we share it with, and what you can ask us to do with it.

Questions or requests: support@sharpretriever.com

2. What we collect

You give us:

• Email address, and name if you provide one, when you create an account
• Email address when you join a sport waitlist or submit the contact form
• Message content when you contact us
• Payment details — entered directly with our payment processor. We never see or store your card number.

Collected automatically:

• Basic usage data: pages visited, referring site, device type, browser, country. Aggregate, not tied to your identity.
• Error diagnostics when something breaks, with identifying details stripped before they reach us.

We do not collect: precise location, biometric data, health data, or any category of sensitive personal information. We do not knowingly collect information from children.

3. Why we use it

• To create and run your account
• To process payments and manage your subscription
• To send service messages — trial reminders, billing notices, account changes
• To respond when you contact us
• To keep the service working and diagnose failures
• To understand aggregate usage so we can improve

We do not use your information for automated decision-making that produces legal or similarly significant effects about you.

4. Who we share it with

We use third-party service providers to operate the service. Each processes information only to perform its function for us and is not permitted to use it for their own purposes. Categories:

• Payment processing and subscription billing
• Account authentication and sign-in
• Database hosting and site hosting
• Email delivery
• Customer support and contact-form handling
• Error monitoring and diagnostics
• Aggregate site analytics

We also disclose information if required by law, valid legal process, or to protect our rights or someone's safety, and we would transfer it as part of a merger or sale of the business — in which case this policy continues to apply until replaced.

If you want to know which specific providers we use for any of these, email support@sharpretriever.com.

5. What we do not do

We do not sell your personal information. We never have.

We do not share it for cross-context behavioral advertising. We do not run ad networks or advertising trackers.

We do not rent, trade, or provide your information to third parties for their own marketing.

6. Your choices and rights

Regardless of where you live, you can ask us to:

• Tell you what personal information we hold about you
• Correct anything inaccurate
• Delete your account and associated information
• Export your information in a portable format
• Stop sending marketing email — every marketing message has an unsubscribe link

Service messages about billing, security, or your account are not marketing and continue while your account is active.

Email support@sharpretriever.com with your request. We'll verify you control the account and respond within 45 days. We won't discriminate against you for exercising these rights.

Several states have comprehensive privacy laws granting residents specific rights. Those laws currently apply to businesses above data-volume thresholds we do not meet. We extend the rights above to everyone anyway, and will add state-specific disclosures if and when a law applies to us.

7. How long we keep it

• Account information — while your account is active, and for a reasonable period after closure for legal, tax, and dispute-resolution purposes
• Billing records — as long as tax and financial rules require
• Email delivery logs — retained so we can demonstrate that required notices, including trial-conversion reminders, were sent
• Waitlist signups — until you ask us to remove you
• Error logs and analytics — short retention, then discarded

8. Security

Data is encrypted in transit. Payment card data never touches our systems. Access to production data is restricted, and our error monitoring strips identifying information before capture. No system is perfectly secure, and we can't guarantee absolute security.

9. Cookies

We use cookies necessary to keep you signed in and to run the service. We do not use advertising or cross-site tracking cookies. Blocking essential cookies will prevent sign-in from working.

10. Children

This service is not directed to anyone under 18, and we do not knowingly collect their information. If you believe a minor has given us information, email us and we'll delete it.

11. Where your information is processed

We operate in the United States and our providers process information here. If you access the service from elsewhere, your information is transferred to and processed in the US.

12. Changes

We may update this policy. Material changes will be communicated by email or on the service, with a revised effective date above.

13. Contact

support@sharpretriever.com